We provide revision depending upon the package you select. Customers can ask us for unlimited free revisions provided that the design and concept remain the same. Revision turnaround time will be 24-48 hours.
In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements, or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
All refund requests will be fulfilled as per the following arrangement:
- If a request for a refund is made before the delivery of initial design concepts, then you would be eligible for a Full Refund (less 10% service & processing fee).
- If a request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
- If a request for a refund is made between 48- 72 hours of the initial design delivery, you would be eligible for a 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 72 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
- All refund requests should be communicated to the support department. However, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
ValidCreative Refund Policy will be void if;
- You have demanded revisions.
- The cancellation has been made due to reasons unrelated to the company.
- The company has not been contacted for more than 2 weeks of the project.
- A company’s policy has been violated.
- A complete design change has been demanded.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’, or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- No refund can be claimed/processed once after the final files have been delivered to you following your request.
- Refund and revision explicitly do not apply to items offered free.
- Services including but not limited to Social Media, SEO, Domain Registration, and Web Hosting are not entitled to a refund under any circumstances.
- In the case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
How to Claim your Refund
You can claim your refund by:
- Live Chat
- Sending us an Email at [email protected]
We will try to resolve your concern by virtue of our revision policy immediately or compensate you with any additional features based on mutual understanding.
After the refund, your design rights would be obtained by ValidCreative and you would not be able to display any version of the design sent by the company. Let us also specify that:
1. Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.
2. Working in collaboration with the Government Copyright Agencies ValidCreative would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please contact us by online support or email at [email protected] .
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don’t deviate from the specifications provided by you in the order/brief form.
The designs are created after thorough research which ensures the design quality and uniqueness.
100% Satisfaction Guarantee
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
ValidCreative respects the intellectual property rights of others and does not offer services related to material that:
- (i) is copyrighted, unless you are the copyright owner;
- (ii) reveals trade secrets, unless you own them;
- (iii) infringes on any other proprietary or intellectual property rights of others, on the privacy or publicity rights of others, or any statutory right;
- (iv) is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to any other person or entity;
- (v) is sexually-explicit/pornographic;
- (vi) constitutes advertisements or solicitations of business, chain letters or pyramid schemes
- (vii) is deemed illegal in any manner
All design order files are delivered through email/sharing as per the date specified on the “Order Confirmation”. All policies pertaining to revision & refund are subject to the date and time of the design order delivered.
We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours (additional charges applied)!
For further assistance, contact our Customer Support Center.
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future in case of loss/damage/deleted etc., then we can send them to you at your request within 24 – 48 hours (charges applied).
We offer Customer Support to address all your queries and concerns. You can contact us at any time during our working hours and our team will respond immediately.
YOU agree that ValidCreative is not liable for any correspondence from the email address(es) other than the ones followed by our own domain or/and any toll-free number that is not mentioned on our website. ValidCreative should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our own domain name or/and via toll-free number i.e. already mentioned on the ValidCreative Website.